FAQs

GENERAL

Is EUPHORHER cruelty free?

Absolutely! Have peace of mind knowing that our products are not being tested on any animals here.

Where do I enter a discount code?

All promo codes can be entered at checkout.

How do I unsubscribe from emails?

In the footer of every email, there will be an unsubscribe button. Click the link and confirm that you would like to unsubscribe.

SHIPPING

Do you ship worldwide?

Yes we do! Please refer to our Shipping Policy page for further information regarding shipping times and more.

I made a mistake regarding my shipping address, can I fix this?

We understand that changes or mistakes happen. If you need to update your delivery details, we're here to help. Drop us an email with your order number and the new address pronto. The more details you provide, the faster we can swing into action. While we can't promise to intercept your order before it starts its journey, we'll pull out all the stops to accommodate your request.

For swift action, please mark your email with ‘Urgent: Change Order Details’ in the subject line. Anything else might slow down the process.

Keep in mind, though, that your package might have already embarked on its journey. If that's the case, we won't be able to reroute it. But don't fret – you can reach out to the postal service for further assistance.

Will I receive a tracking number for my order?

Rest assured, every order comes with its own personal tracking number. No need to check your inbox compulsively – it'll land there automatically. Simply keep an eye out for our email.

Tracking updates might take a bit, usually 5-9 business days, depending on the shipping carrier. Blame it on our popularity – we're working overtime to fulfill all those orders!

How do I track my order?

Once your package hits the road, keep an eye on your inbox for a heads-up email confirming the shipment. In there, you'll find your package's tracking number and a handy link to the shipping carrier's site.

If you run into any snags with the tracking number or delivery, just shoot a message straight to the courier. Tracking info might take 1 to 4 days to pop up, so don't sweat it if there's a delay. And hey, even if the tracking doesn't update, your order's still on its way to you!

I think my package was lost or stolen. What do I do now?

EUPHORHER is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.

Do I have to pay taxes, customs, or duties on my order?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by EUPHORHER, and thus cannot be refunded.

Can I ship the products to an address that is different from my billing address?

Absolutely! Just input your address as the 'billing address' and the address where you want your order delivered as the 'shipping address.' Easy peasy!

ORDER

Can I cancel my order?

If you wish to cancel your order, please notify us promptly. Once the order is processed and dispatched, it cannot be cancelled. Therefore, timely action is necessary if cancellation is desired.

Part of my order has been completed. What does this mean?

No need to fret! This is entirely standard. It simply indicates that various items from your order may have been dispatched from separate warehouse facilities, or there may be a delay attributed to pre-order items, sale items, or products on back-order.

I've received an email prompting me to verify the details of my order. What does this mean?

We employ a highly secure and intelligent payment system. In cases where our system identifies a potential risk of fraud associated with an order, we take precautionary measures by placing the order on hold. Subsequently, we will contact you to verify the order details. This is done to safeguard the interests of our company and the credit card holder. For instance, if you're using a credit card issued in a different country from where the order is being placed, our system may flag it as a potential fraud risk due to the variance in countries.

To confirm these particulars, kindly respond to the email sent to you by a Support Representative at EUPHORHER.

Can I expect to receive all my items in a single package?

Due to logistical considerations, items from the same purchase may occasionally be dispatched in separate packages to uphold packaging quality, regardless of any combined shipping preferences you've indicated. We appreciate your understanding in this matter when receiving your deliveries.

PURCHASES

I recently made an online purchase, and I noticed that the item is now available at a discounted price. Am I eligible to receive the discounted price for my purchase?

The pricing displayed on the website may be altered without prior notice. Orders completed before the introduction of promotions are not eligible for retroactive application of new promotions or discounts. We retain the right to annul any order deemed to have utilized the offer in an unauthorized, modified, or ineligible manner, and to revise or withdraw any promotion owing to unforeseen circumstances.

What payment methods do you accept?

We're set up to take all the big credit cards: Visa, Mastercard, Visa Debit, American Express, Discover, Diners, and PayPal.

When will my credit card be charged?

You can expect a charge the moment you place an order at checkout.

What if my credit card is denied?

If there's an issue processing your credit card, you'll see an error message right away. Don't worry—you can try another card if this happens. Just double-check that all your personal details match the ones linked to your credit card (like name and address). If there's a mismatch, the transaction won't go through. Our payment process is super secure. If you're unsure, give your credit card company a call to confirm the info they have on file.

I've noticed I've been charged more than expected. Could you help me understand why?

If you're placing an order from outside the United States, your credit card company or bank might apply a fee, which could appear on your statement as if it were charged by EUPHORHER. Please note that this fee is not imposed by EUPHORHER; it's directly from your bank. Unfortunately, we're unable to refund this fee since it's not levied by us. For queries regarding this charge, kindly reach out to your credit card provider or bank directly.

What currency will be used when I place my order?

The prices shown on the website are listed in the currency corresponding to your location. However, during final checkout, all transactions are processed in US dollars. For international orders, the exact exchange rate applied to your purchase is determined by the bank that issued your credit/debit card. When a refund is issued by the seller, the amount returned to your original funding source will be in full. Please be aware that we cannot be held liable for any discrepancies arising from fluctuations in exchange rates.